Passengers With Special Needs

People with reduced mobility, some disability, or who require special attention.

Facilities for people with reduced mobility at London Heathrow Airport include:

Help points

Help points in the Heathrow airport area located in the car parks, terminal runways within the terminals themselves, in the baggage claim area. These help points have two phones, one to call a Skycap porter and the other for travelers who require special assistance.

Adapted bathrooms

Assigned spaces for wheelchair passengers are inside the male and female restrooms. There are also unisex wheelchair accessible toilets located throughout the airport.

Special Assistance Areas

Each terminal at London Heathrow Airport has assigned special assistance areas before and after the control area of ​​each terminal. All of them are equipped with induction loops.

Disabled parking

Blue/orange badge parking is available in the short-stay car park, and near these areas are helplines to call for help getting to the terminal.
In the business car park and long-term car parks, blue/orange badge parking spaces are located near bus stops and administration offices.

For general advice and information about special assistance facilities at Heathrow airport, call +44 344 335 1000 or Heathrow’s minicom service for the deaf and hard of hearing on 020 8745 7950. Don’t forget to call your airline at least 48 hours before your flight.