Passengers with special needs at Heathrow
Special assistance to people with reduced mobility and with special needs.
Disabled facilities at London Heathrow Airport include:
Help points at Heathrow Airport area located in the car parks, terminal forecourts within the terminals themselves at baggage reclaim. These help points feature two telephones, one for calling a Skycap porter and the other for travellers requiring special assistance.
Assigned spaces for weelchair passengers are within the male and female toilets. There are also unisex wheelchair accessible toilet facilities located throughout the airport.
Special assistance areas
Each terminal at London Heathrow Airport has allocated special assistance areas before and after security of each terminal. All of them are equipped with Induction loops.
In Short Stay parking there is blue/orange badge parking available, and close to these areas are help phones to call for assistance in getting to the terminal.
In business parking and Long Stay car parks, theses blue/orange badge parking spaces are located near to bus stops and admin offices.
For general advice and information regarding the special assistance facilities at Heathrow Airport call +44 344 335 1000 or the Heathrow minicom service for deaf or hard of hearing on 020 8745 7950. Don’t forget to call your airline at least 48 hours before your flight.