In London, England, the majority of the city’s transportation infrastructure is managed by TfL which stands for Transport for London.
TfL oversees the operation of the London Overground, Docklands Light Railway, London Underground, buses, and trams in the city. The Victoria Coach Station, the congestion charge program, and London River Services are all operated by it as well.
If you believe you have been overcharged, you must sign into your Transport for London (TfL) online account to check and verify the facts of the disputed fee or charge.
We advise you to carefully review the following FAQs, you will be all sorted with your queries.
How Do I Claim Overcharge On TfL?
First, you will have to examine your trip history by logging into your account (or create one for free) on the TfL website. If you haven’t already, link your Oyster, contactless card, or the card you use for contactless mobile payment, such as through Apple Pay, to your TfL account.
When you login in, you should receive a warning about any potential incomplete journeys. If you’re not, choose the appropriate card or account under “My contactless cards” or “My Oyster cards,” then “Journey & payment history,” and finally the “Journey history” button. Look for routes marked with a yellow caution triangle; they are typically insufficient.
You can examine journeys going back 12 months with contactless cards and contactless mobile payments, but you can only request refunds going back eight weeks. You can go back eight weeks using Oyster.
You may have been charged a maximum rate for a journey if they have no record of where you touched in or out, it should indicate when you click a journey marked with a yellow triangle.
Simply submit your claim by completing the form on the internet with your trip details and an explanation of why you didn’t touch out.
The official requirement is that you have to fail to tap out due to circumstances beyond your control (such as power outages, malfunctioning equipment, station evacuations, etc.), but it is said that TfL can be liberal on this, so it might be worth a shot nonetheless.
If you have already received three maximum fare refunds within the same calendar month, TfL will not issue a refund.
Can You Dispute A TfL Charge?
Yes, you can but you must submit a representation in order to dispute a penalty charge notice. This is a step in the legal procedure. You have two options for making your case, online or in writing.
If you made a timely submission but TfL rejected it and you received a Notice of Rejection along with a Notice of Appeal form, you can appeal to an independent Road User Charging Adjudicator.
Congestion Charging, Low Emission Zone, and Ultra Low Emission Zone penalty charge notice appeals are decided by the Road User Charging Adjudicators (RUCA), a separate body.
London Tribunals, an administrative organization run by London Councils, provides support for them. In the normal order of events, any decision reached by the tribunal will be followed by both you and TfL.
You have the right to appeal to the tribunal if you disagree with TfL’s decision to reject your representation. You must submit the paperwork included with the Notice of Rejection in order to appeal.
Send it to the address listed on the appeal form, not to TfL. You have the choice of a postal or in-person hearing.
After that, you will receive a judgment from the tribunal stating whether your appeal has been granted or not based on the given evidence.
Why Have I Been Charged Twice TfL?
If you touch in and out with the same card, you will pay the correct fare.
To touch in and out, always use the same contactless or Oyster card. You will be charged for two unfinished journeys if you use two different cards, for instance, if you touch in with an iPhone and touch out with an Apple Watch or contactless card, it can charge you twice.
You can request a refund if the same trip’s maximum fare was charged to two different cards.
How Long Does It Take For TfL To Refund?
It might take 10 working days for TfL to give refunds.
This is not always practicable, for example, when there are complex claims or a lot of claims arrive at once. When this happens, TfL reroutes resources to make an effort to guarantee that reimbursements are given within 10 working days.
They also refund automatically. For Oyster cards, when you touch into or out of a train the next time, they instantly add a refund to your card.
For contactless cards, they either adjust the fares charged for your subsequent trips or the reimbursement appears on your next card transaction.
You have up to 8 weeks from the date of your trip to make a claim if you do not automatically receive a refund.